Data Deletion Policy

Last updated July 2026

KNPC Products respects your right to control your personal data. This page explains exactly what data we hold, how long we keep it, and the simple steps you can take to have it deleted.

1. What data we hold

When you create an account or place an order through our website or mobile app, we may store:

• Account information — your name, email address, and mobile number.
• Delivery addresses — any addresses you have saved to your account.
• Order history — the items you ordered, order values, and delivery status records.
• Device and session data — app version, device model, and crash/diagnostic logs used only to fix technical issues.

We do not store payment card numbers. Payments are processed by our payment gateway partner and are subject to their own data policy.

2. How to request deletion

Send a deletion request email to hello@knpcproducts.com with the subject line "Data deletion request". Please include the following in your email:

• The email address or mobile number linked to your account.
• Your full name (as registered).
• A brief statement confirming you want your account and personal data deleted.

We do not require you to explain why you want your data deleted. The details above are only needed so we can verify that the request comes from the account owner and locate the correct records.

3. What happens after you request deletion

1. Acknowledgement within 48 hours — we will reply to confirm we have received your request.
2. Identity verification — we may ask you to confirm ownership of the account via a one-time code sent to the registered email or mobile number.
3. Deletion within 30 days — once verified, we will delete or permanently anonymise your personal data within 30 days. You will receive a confirmation email when this is done.

4. What we delete

• Your account profile — name, email, and mobile number.
• All saved delivery addresses.
• Device tokens and session data.
• Any marketing preferences or newsletter subscriptions.

5. What we are required to retain

Certain data cannot be immediately deleted because we are required to keep it for legal, tax, or accounting purposes. Specifically:

• Order records — invoices and transaction records may be retained for up to 7 years to comply with Indian GST and accounting regulations. These records are anonymised: your name and contact details are removed, but the order value and item data must remain for auditing.
• Fraud-prevention logs — if an account was involved in a dispute, fraud investigation, or legal proceeding, the relevant records will be preserved until the matter is resolved.

6. Uninstalling the app

Uninstalling the KNPC Products app from your device does not automatically delete your account or the data we hold on our servers. Please follow the process in Section 2 above to request full account and data deletion. Uninstalling only removes the app and its local cache from your device.

7. In-app account deletion (coming soon)

We are building a self-service account-deletion option directly inside the app. Until it is available, the email process in Section 2 is the only method. We aim to launch the in-app option in a future update.

8. Contact us