Return & Refund Policy

Last updated July 2026

We want every pack to reach you sealed, fresh, and correct. If something is wrong with your order, tell us and we will make it right. Because spices are consumable food products, returns are accepted only in the situations listed below.

1. When you can raise a return

You can request a replacement or refund if:

• The item arrived damaged, leaking, or with a broken seal.
• You received the wrong item, wrong weight, or wrong quantity.
• An item is missing from the delivered order.
• The item is expired or past its best-before date on arrival.
• The pack shows a genuine quality issue, such as visible moisture, mould, or infestation.

2. When we cannot accept a return

• Packs that have been opened, used, or partially consumed, except where there is a genuine quality issue.
• Requests raised more than 7 days after delivery.
• Natural variation in colour, coarseness, or aroma between harvests — spices are an agricultural product and are not machine-identical between batches.
• Items damaged after delivery by incorrect storage, such as exposure to moisture, heat, or sunlight.
• Change of mind after the order has been delivered.

3. How to raise a request

• Contact us within 7 days of delivery using the details below, or through Help & Support in the app.
• Share your order number, the item name, and a short description of the problem.
• For damage, leakage, or quality issues, please attach a photo of the item and its outer pack. This lets us approve most requests without a pickup.
• Keep the item and its packaging until your request is resolved.

4. Cancellations

• Before packing — cancel free of charge from the app or by contacting us, and any amount paid is refunded in full.
• After packing or dispatch — cancellation may not be possible. If the order has already left the hub, please refuse it at the doorstep instead.
• If we cancel an order because an item is out of stock or your address is unserviceable, you are refunded in full.

5. Refunds

• Once approved, refunds are issued to the original payment method and normally reach you within 5–7 business days.
• For cash-on-delivery orders, refunds are issued to your bank account or as store credit, whichever you prefer.
• Where only part of an order is affected, we refund that item and its proportionate share of any charges.
• Delivery charges are refunded when the fault is ours, such as a wrong, missing, or damaged item.
• The exact date the amount appears in your account depends on your bank or payment provider.

6. Replacements

Where an item is in stock, we will usually offer a replacement on your next delivery slot instead of a refund. You can always choose a refund instead.

7. Contact us