Help & Support
We reply to most queries the same working day.
Whether it is a late delivery, a damaged pack, or a question about a product, the fastest way to reach us is by phone or email. Please keep your order number handy so we can look up your order immediately.
Contact KNPC Products
Email: hello@knpcproducts.com
Phone: +91 98765 43210
Hours: Mon–Sat, 9:00 AM – 8:00 PM IST
Common questions
Where is my order?
Open My Orders in the app and tap any order to see its current status and full item list. Express orders normally arrive in about 10 minutes; heavy rain, festivals, and traffic restrictions can add time.
My order arrived damaged or incorrect
Contact us within 7 days of delivery with a photo of the item and its outer pack, and we will arrange a replacement or refund. See our Return & Refund Policy for full details.
How do I cancel an order?
You can cancel free of charge before the order is packed. Once it has been packed or dispatched, please contact us or refuse the delivery at your doorstep.
When will I get my refund?
Approved refunds reach the original payment method within 5–7 business days. The exact date depends on your bank or payment provider.
Do you deliver to my area?
Add your address at checkout and the app will tell you straight away. We add new pincodes regularly, so check again if we do not cover you yet.