Shipping & Delivery Policy

Last updated July 2026

KNPC Products delivers from local hubs so your spices reach you fresh. This policy explains where we deliver, how long it takes, and what it costs.

1. Delivery areas

We deliver only to pincodes served by one of our hubs. The app checks your address at checkout and tells you immediately if we do not yet deliver to your location. We add new areas regularly, so it is worth checking again later.

2. Delivery timelines

• Express delivery — around 10 minutes for in-stock items inside a hub's core delivery radius.
• Standard delivery — same day or next day for addresses on the edge of a hub's range.
• Timelines are estimates measured from order confirmation, not from when you add items to the cart.

Delivery may take longer during heavy rain, festivals, public holidays, traffic restrictions, or other situations outside our control. We will keep you updated in the app if your order is delayed.

3. Delivery charges

• The exact delivery fee for your address is shown at checkout before you pay, along with any minimum order value.
• Orders above the free-delivery threshold shown at checkout are delivered at no charge.
• A small-order or late-night handling fee may apply and, if so, will be itemised at checkout.

4. Order tracking

You can follow your order under My Orders in the app, from confirmation through packing, dispatch, and delivery. Open any order to see its full item list and current status.

5. Receiving your order

• Please make sure someone is available at the delivery address, and keep your phone reachable so our delivery partner can contact you.
• For cash on delivery, please keep the exact amount ready where possible.
• Check the seal and pack condition at the doorstep. If anything is damaged, refuse the item or report it immediately so we can replace it.

6. Failed deliveries

If nobody is available, or the address or phone number is unreachable, our partner will attempt to contact you and then return the order to the hub. Perishable items cannot be re-attempted. Repeated failed cash-on-delivery orders may result in that payment method being disabled for your account.

7. Incorrect address

Please double-check your address and landmark before placing an order. If you notice a mistake, contact us immediately — we can update it only before the order is dispatched.

8. Need help?